- OUR DETAILS
Sale of goods through this website is carried out under the name W&B HOME by W&B HOME TRADING COMPANY WLL with registered address at Doha Festival City Mall, GE120, Doha, Qatar, PO Box 4061, with email address firstname.lastname@example.org, registered in the Register of Companies of Qatar, with number 104642.
- DATA AND COMMITMENT OF THE CLIENT
By making use of this website, the Client consents to the processing of their data and states that they are true and correspond to reality. Therefore, the Client agrees to:
- make use of this website only for legally valid inquiries or orders;
- not to make any false or fraudulent orders. In case of evidence of falsehood or fraud, W&B Home is authorized to cancel the order and inform the relevant authorities. Likewise, W&B Home does not assume any type of liability for any damages and/or expenses that may arise from this.
- provide W&B Home with their email address, postal address, and/or other contact information in a truthful and accurate manner. Likewise, the Client agrees that W&B Home may use this information to contact him/her, if necessary.
- not to misuse this web page by intentionally introducing viruses or any other program or material that is technologically harmful or damaging. The Client shall not try to have unauthorized access to this website, to the server on which this page is hosted, or to any server, computer, or database related to our website. Failure to comply with this clause could entail the commission of infractions specified by applicable regulations.
The Client declares that he/she is over 18 (eighteen) years old and has the legal capacity to enter into contracts.
- ACCOUNT AND REGISTERED USER:
- In order to purchase any Products on the Website, you have to register and create an account secured by a password (the “Account”). Any Account so created is personal to you, and you may not transfer it to another person. Your registration or order shall be complete after you accept the Terms. The Terms will apply each time you submit an order for any Products on the Website.
- To order products you must be over 18 years of age and possess a valid credit or debit card. By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.
- You are responsible for maintaining the confidentiality of your Account and Password and for restricting access to your personal computer or electronic or another mobile or wireless device, and you agree to accept responsibility for all activities that occur under your Account or Password. W&B Home assumes no liability to any person for any loss or damage which may arise as a result of any failure by you in protecting your Account or Password. If W&B Home has reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account without any liability to us.
W&B Home respects the privacy of our customers, and ensures that personal information is handled with the utmost care and confidentiality. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers.
- RESPONSIBILITY AND EXEMPTION OF LIABILITY
Unless expressly established otherwise in these Conditions, the liability of W&B Home in relation to any product purchased on the website shall be strictly limited to the purchase price of this product.
All descriptions, photographs of products, information and materials that appear on this Website are provided “as is” and without express or implied warranties on them, except those established by law. Some products may seem a bit larger or smaller compared to their actual size, due to the configuration of the screen and the photographic techniques. Other items can be represented in a size larger than their actual size, in order to clearly show the details; or smaller than their actual size, in order to show the full article. In this sense, if the Client contracts as a consumer and user, W&B Home is obliged to deliver items that are in accordance with the contract, answering to the Client for any lack of conformity that exists at the time of product delivery. Also, the color shades in the photographs of the products of the online store may be altered by the resolution of your monitor, and these may differ from the actual colors.
- PAYMENT METHODS
The payment methods accepted by W&B Home are the following:
Furthermore, you can pay for your order to the courier in cash when they deliver your order. W&B Home is committed to protecting the personal information of its Clients, and to do so it will encode the data of their credit cards. Moreover, during the purchase process, the identification number (CVV) of the customer’s credit card is required. The CVV is a numeric 3 or 4 digit value that provides encryption control of the information recorded on the card. This security feature is designed to protect the Client against fraud. CVVs will not be stored on our systems and the Client must provide the number each time they make a purchase at www.estore.wandbqatar.com.
When the Client clicks “AUTHORIZE PAYMENT”, they confirm that the credit card is theirs or that they are its legitimate holder. Credit cards will be subject to checks and authorizations by their issuing entity, but if that entity does not authorize payment, W&B Home shall not be responsible for any delay or failure to deliver and may not enter into any contract with the Client.
If you try to pay in any other way, W&B Home is not responsible for the loss of payment or any other damage caused by the Client’s action. Payment is only accepted in Qatari Riyals (QAR).
Considering current circumstances, we are taking every measure to ensure the safety of our customers & employees. Accordingly, we have committed to implementing strict hygiene and sanitation measures at every step of our product handling, packaging, and dispatching stages. We will always continue to uphold all measures to offer you the best shopping experience from the safety and comfort of your home.
Orders are delivered to all addresses in Qatar.
The moment you complete your purchase, your delivery will be processed. We will send you a confirmation email to the email address you have provided, which includes the goods you have ordered and their cost.
According to your delivery location, we deliver your products within 48 hours during regular working days and 72 hours during weekends after the purchase confirmation of the W&B Home Product.
Deliveries are free of charge for purchases of 499 QAR and above. For purchases below 499 QAR, the delivery charge applies.
Above mentioned delivery charges apply in Qatar only, and may vary for deliveries outside Qatar.
* Orders placed on Fridays and/or on public holidays, will be considered as placed on the first working day following the order’s submission. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery.
Please note that we are working constantly to upgrade our service, check this section periodically for updates.
For further delivery inquiries, you can reach our customer support team at +974 60023003
Delivery and pick up service for exchange and/ or return will be as follows for:
- exchange the same purchased item (different size and/or colour), the delivery service will be free of charge, and pick up service will be chargeable.
- returns the delivery charge incurred originally (if any) will be deducted from the returned value of the refund
- returns incurred as an error from our side (unavailability of product or delivery of wrong product), the delivery charge will be shouldered by us.
- EXCHANGE AND RETURNS
If for any reason the Client is not satisfied with the product purchased at www.estore.wandbqatar.com, they have 7 (seven) calendar days from the date of purchase to return it.
W&B Home will reimburse the full amount of the product price using the same means of payment as used by the Client for the initial transaction. The refund will be made within 14 calendar days of receipt of the goods at W&B Home warehouses. Delivery and return costs will not be reimbursed, if applicable. Delivery costs will only be refunded if W&B Home has delivered a different product by mistake, or with a defect.
Returns must be sent to the W&B Home Returns Center at the following address:
W&B Home Warehouse,
Um Salal Ali, 19
This refund will be made under the responsibility of the Client, who must attach the purchase receipt. The product must be in perfect condition and in its original packaging. For Reed-Diffusers, Home Spray products, their packaging must not have been opened.
The time it will take for the deposit to appear in the Client’s account will depend on their bank.
- CUSTOMER SERVICE
For any claim or query, you can contact W&B Home using the appropriate section of the website or the following means of communication:
- RESPONSIBILITIES OF THE COMPANY
W&B Home guarantees the quality of the service contracted through the Online Store.
All rights that the laws in force attribute to consumers and users are guaranteed.
Failure to comply with any of these Terms and Conditions may result in the return of the products or cancellation of the services purchased by the Client.
- INDUSTRIAL AND INTELLECTUAL PROPERTY
The Client acknowledges and agrees that all copyright, registered trademarks, and other industrial and intellectual property rights regarding all contents of the website correspond to W&B Home, or to those who granted W&B Home a license for their use.
- MODIFICATIONS OF THE CONDITIONS
W&B Home reserves the right to revise and modify these Conditions at any time.
The Customer shall be subject to the policies and Conditions in force at the time they use this website or make each order.